Retail manager Steve Bortles, a company veteran of 13 years, helps customers in the company showroom. Capozza Tile has built its business through careful attention to the people it works with. “We’re a business, but without having positive relationships with all the employees, our family, our vendor partners, customers—without putting our relationships first, we wouldn’t succeed. It’s an important part of what we do. We don’t want to lose the family aspect of the business,” says commercial division manager Joe Capozza.